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Frequently Asked Questions

  • Q. How do I sign up for promotions and special offers?

  • Q. What happens if I have an account already with Edible Arrangements?

  • Q. Where Can I Find Terms & Conditions for Edible Rewards?

  • Q. When will I receive my Rewards?

  • Q. How can I find the products featured on TV?

  • Q. How do I unsubscribe from your emails?

  • Q. What are the features and benefits of becoming an Edible Rewards® member?

  • Q. Are the reward offer codes unique to each Guest when I am an Edible Rewards® member?

  • Q. Can I use multiple rewards on one order?

  • Q. What do I do if I forgot my password?

  • Q. How do I unsubscribe from your text messages?

  • Q. Will I be able to see all orders I have placed in my online account?

  • Q. What if I want to edit information in my account?

  • Q. What if I lose my email that has my rewards listed in them?

  • Q. How can I place an order?

  • Q. How far in advance should I place my order?

  • Q. How much room do I have for my card message?

  • Q. Will I receive an order receipt/order confirmation?

  • Q. What if I didn’t see a confirmation page and/or didn’t receive an email confirmation?

  • Q. How do I cancel or change an order I already placed?

  • Q. Can you resend me my order confirmation or invoice?

  • Q. Do you offer gift cards?

  • Q. Can you send me a catalog or brochure of your products?

  • Q. What is Certified HappinessSM?

  • Q. Can I customize my arrangement?

  • Q. I only want certain types of fruit. Can I make substitutions?

  • Q. Can I choose/change the container?

  • Q. What kind of chocolate do you use?

  • Q. What type of strawberries do you use?

  • Q. Do your products contain nuts?

  • Q. Do your products contain milk?

  • Q. Is your chocolate gluten free?

  • Q. Are your products kosher?

  • Q. What are the features and benefits of My Account?

  • Q. How can I add a contact to my Address Book?

  • Q. How do I sign up for a Gift Reminder?

  • Q. I forgot to sign in to My Account while placing an order. Can you add this order to My Account?

  • Q. I forgot/want to change my password. How can I reset my password?

  • Q. What are your delivery policies?

  • Q. None of your stores service the ZIP/postal code I entered, can you ship the arrangement?

  • Q. Where can I find information about donations from Edible Arrangements®?

  • Q. Where can I find information about your founder, Tariq Farid?

  • Q. Where can you deliver?

  • Q. How will my order be delivered?

  • Q. Will you contact the recipient prior to delivering the product?

  • Q. I would like my order(s) to be delivered at a certain time. Do you offer timed deliveries?

  • Q. How can I track the status of my order?

  • Q. Can I pick up my gift from a store?

  • Q. What payment methods do you accept?

  • Q. When will my credit card be charged?

  • Q. Is there sales tax on my order?

  • Q. Is it safe to use my credit card online?

  • Q. I think I may have been charged twice. Can you help?

  • Q. Where can I apply to work for Edible Arrangements®?

  • Q. Do you have any products for kids?

  • Q. Why doesn’t my arrangement have exactly the same amount of fruit as the photo on the website?

  • Q. How long will the fruit last?

  • Q. Does your fruit contain preservatives?

  • Q. Where can I find information on buying an Edible Arrangements® franchise?

  • Q. How much is the delivery fee?